About Aficial
We build the AI agent that handles your customer support.
Aficial automates customer contact over email. The agent reads incoming messages, understands the request, pulls in your business context and drafts precise, personal replies in your voice.
Founded in Germany in 2026 with the goal of making reliable customer support accessible to every industry, from ecommerce to law firms and property management.
What drives us
Quality over quantity
Every reply should read like it was written by your best support person.
Full control
You define the tone, the rules and what gets escalated. The agent follows your instructions.
Privacy first
Account data stays in the EU. Your data is never used for training.
Honest technology
We only promise what we can deliver. No invented metrics, no empty claims.
Team
Hazar Kemal Okur
Founder
Halit Caner Ertürk
Founder
Contact
E-Mail: aficial@aficial.ai